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faq

Frequently Asked Questions (FAQ)

At Elikkey, we take pride in delivering premium quality Indian spices and herbs to customers worldwide. We understand you may have questions about our products, services, and processes. This FAQ section is designed to provide quick answers to the most common questions our customers ask.

You can easily place an order through our website by selecting your desired products, adding them to your cart, and proceeding to checkout. We accept various payment methods including credit cards, debit cards, net banking, and UPI payments.

  • You’ll receive an immediate order confirmation email with your order number
  • Our team verifies the order and begins processing
  • Once shipped, you’ll receive a tracking number via email
  • You can track your order status through your account on our website

Yes, we automatically send a GST-compliant invoice to your registered email address once your order is confirmed. You can also download your invoice from your account dashboard at any time.

  • Domestic Orders (Within India):
    • Metro cities: 2-4 business days
    • Other cities: 4-7 business days
    • Remote areas: 7-10 business days
  • International Orders:
    • SAARC countries: 7-10 business days
    • Other countries: 10-15 business days
  • Free shipping on domestic orders above ₹1000
  • Domestic shipping charges below ₹1000: ₹100-150 depending on location
  • International shipping charges are calculated based on weight and destination country
  • Additional customs duties may apply for international orders

Yes, we export our spices and herbs to many countries worldwide. Please note that certain countries may have specific import restrictions on food products. Contact our support team to confirm shipping availability to your country.

  • All our spices are sourced directly from certified farmers
  • Products undergo stringent quality testing
  • We maintain proper storage conditions to preserve freshness
  • Each batch is tested for purity and authenticity
  • All products are packed in moisture-resistant, airtight packaging
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  • Whole spices: 12-24 months
  • Ground spices: 6-12 months
  • Herbs: 6-12 months Exact shelf life information is printed on each product package.
  •  
  • All our spices are sourced directly from certified farmers
  • Products undergo stringent quality testing
  • We maintain proper storage conditions to preserve freshness
  • Each batch is tested for purity and authenticity
  • All products are packed in moisture-resistant, airtight packaging
  •  
  • We accept returns within 7 days of delivery if:

    • The product is unused and in original packaging
    • There are quality issues
    • You received incorrect items
    • The product was damaged during shipping
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Our Showroom

RGP 8/145, GROUND FLOOR, KURUVILA CITY, RAJAKUMARY, KULAPARACHAL, IDUKKI, UDUMBANCHOLA, KERALA

+91-6238305894

+91-7306714561

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